Delivery & Returns
Return of goods
Incorrect, damaged or defective goods
How to return an item
To return an item please use our returns form on our webpage. Once the form has been completed we will contact you via email with a returns number that will be needed to process your return. Please pack the item securely, enclosing your returned email with the returns number written on the outside of the package.
The prices displayed on the website do not include VAT. VAT at the current rate will be added at the end of your order along with any delivery charges.Orders received before 12.00 noon will be dispatched the same day and should reach the delivery address within 48 hours with the exception of Fridays and Bank Holidays. If any products are out of stock or specialist mix’s and are unlikely to reach you within the 48 hour delivery period,you will notified at the earliest opportunity.
Age restrictions apply to the supply of some goods. By ordering these goods you confirm that you are over 18 years of age and that the person accepting the delivery is also over the required age limit.
Delivery and charges
A carriage and packing charge of £8.34 per 20 kg (inc. VAT) applies to all UK Mainland orders.
We can only deliver to a valid UK business address between the hours of 8.00-18.00 hours. If you choose a home address for the delivery a signatory will need to be on hand between the hours of 8.00-18.00 hours at the delivery address given.
One delivery to the given address will be attempted, in the event of an unsuccessful delivery, a card will be left and the consignment returned to the couriers depot for collection, no re-delivery will be attempted.
Contact details will be available on the card left.
If this is problem please contact us direct via email or fax and we will endeavour to try and sort out any delivery address issues. We do not deliver to Post Office boxes. Delivery will be between the hours of 8.00am to 6.00pm on Mondays to Fridays only, except Bank Holidays. Unfortunately, we are unable to confirm a precise delivery time. We will always require an authorised signature when delivering goods to you, so please ensure that the delivery address is manned for receipt of your order. Upon delivery of the goods to you, the goods shall be at your risk. If there is any short delivery or damage to goods in transit, this should be notified to us by you with full particulars within three working days of delivery. We cannot be financially liable for delay in delivering the products. Presently we are unable to deliver to Ireland.
Sale of Goods
All products are believed by Wheel Paints to be a quality suitable for the purpose and specification for which they are intended. It will ultimately be for you to satisfy yourself as to the suitability of the product prior to use. Applications and conditions are different and as such can effect the out come, Wheel Paints strongly recommend the use of a complete application system. Wheel Paints cannot be held responsible for site conditions and applications that are unknown to Wheel Paints.
If you have notified us of a problem with the goods, we will replace or repair any goods that are damaged or defective upon delivery (photographic evidence will be required for items that are damaged on delivery); or refund to you the amount paid by you for the goods in question. We will not be liable to you for any loss of profits, administrative inconvenience, disappointment, indirect or consequential loss or damage arising out of any problem in relation to the goods and we shall have no liability to pay any money to you by way of compensation other than any refund we make under these conditions. (please see damages).
From time to time damages occur, unfortunately this is out of our control and on most occasions the goods are still usable as only the outer packaging or tins are damaged or dented and whilst we are interested in our couriers performance and your satisfaction we do require photographic evidence of loss or breakages by email.
As you can imagine damages represent a cost and as such costs eventually get past on to overheads which in turn affect the price you pay for the goods in the long term.
Over the years we have increased the thickness of the boxes go to great lengths to individually bubble wrap the goods, double tin clip our tins so as to minimise damage, however more often it is down to the individual as to what is acceptable.
Like any business we see seasonal trends, historical trends and can quite easy spot fraudulent practices and trends many being they have not received the goods or they are damaged and require complete replacement, to date we have brought a number of successful prosecutions.